What is Local Guest? / What do we do?
Local Guest is a San Juan based travel company that co-creates and promotes authentic tourism experiences by working hand-in-hand with communities and entrepreneurs in order to build a new tourism ecosystem centered around sustainable development practices.
What is sustainable tourism?
Tourism that respects both local people and the traveler, cultural heritage and the environment. It seeks to provide people with an exciting and educational experience that is also of benefit to the people of the host country.
What is a community-based experience?
A community-based experience is hosted by local residents, often from rural and economically marginalized regions, where they invite travelers to visit their communities and discover the rich culture and wildlife they have to offer. The community residents earn income as hosts and a part of the overall income is set aside for projects that will benefit the community as a whole.
How can I contact my host?
Once you book your experience you will receive details of your experience and your host’s contact information.
If transportation is not included, what options do I have to get to the experience?
We can help coordinate transportation. Please keep in mind there is a minimum requirement of participants to book transportation and it’s more cost-effective. Other options of transportation: Jaime, Metro Taxis, Major Cab Company, Uber or you can rent a car.
Should a purchase Travel Insurance?
Local Guest STRONGLY encourages the traveler to carry Travel Insurance for the tour. Local Guest warns the Client that insurance carriers require travelers to purchase policies within a limited period of time from payment of the first deposit. The traveler will be solely responsible for arranging travel insurance, and Local Guest will not be liable for any damages or deficiencies in the traveler’s travel insurance coverage. Our partners at World Nomads can help with your travel insurance here.
How far in advance should I book the experiences?
That depends on the type of experience and the host; each experience has a different timetable, but usually you should book with at least 3 to 5 days of anticipation. For group experiences that exceed the maximum number of participants, we ask for at least 15-30 days in advance.
What happens if I have an emergency and I can’t make it to the day of the experience? Do I get a refund?
CANCELLATIONS made by the client: The payment of the experience will not be refundable, unless the cancellation is made 72 hours or more prior to the date of the experience. The cancellation will be made by calling or emailing Local Guest. If the cancellation is made less than 72 hours, there will be no refund of money; however, you may change the date of the experience, subject to availability of days. If you do not show up or if you are late for the experience, there will be no refund or change of reservation.
CANCELLATIONS made by the Local Guest: Events will be performed regardless of weather conditions. In the rare event that Local Guest is forced to cancel an experience due to extreme climatic conditions, participants can receive a full refund and can reschedule their experience according to the availability of each host.
CANCELLATIONS made by the host: If a host cancels their experience 24 hours before the date of the experience, we will give a refund or change the date of reservation. If there is a complaint from either party, notice must be given to Local Guest 24 hours before the date of the experience. Local Guest will mediate when necessary, and has the final say in all disputes
What happens if I want to add another person after I already book the experience?
You should check the availability to the experience and simply add another person on the date that you already booked.
How can I donate or fundraise for Puerto Rico?
You can donate or fundraise for Puerto Rico through our Love in Motion initiative. Love in Motion is a non-profit organization founded in 2017 by the Local Guest Team. The organization was born during the aftermath of Hurricane Maria in Puerto Rico to rebuild and bring relief to communities in need. In order to impact Caribbean communities through sustainable tourism and education. Let’s grow together! The road to recovery is a long one but with your help and the insatiable essence of the communities, it is believed that a stronger and more sustainable region will grow.
We believe in the renewable power of communities. We believe in their resilience and tenacity to rebuild themselves stronger and empowered. We believe that tourism is an engage for growth and sustainability that can transform lives and countries. We believe in community-based tourism.
Provide the necessary tools and empowerment through hope and education for the development of community-based tourism in the Caribbean.
How can we help on the island?
Some of our experiences include a volunteering aspect but as a Puerto Rican founded company, you can help by participating in any of our sustainable tourism experiences, thus contributing to the economic development of the island, to the generation of employment, the conservation of the environment and the empowerment of the communities.
Why the price? / Where does my money go?
The price of our experiences depends on many factors, for example, the host/organization offering the experience, whether there is a certified tour guide, an artist or a non-profit organization, certified PRTC transportation, materials or equipment necessary, lunch from a local business or resident from the community, logistics and coordination for the experiences. In general, 80% of the price is directly invested in the community/host and 20% goes to our Local Guest group coordinator.
Do you offer other experiences besides volunteering?
Yes, we are a sustainable tourism platform in continuous development of new tourism product in our seven different categories: Adventure Nature, Water Escape, Foodies Galore, Artsy Scene, Party Vibes, Mind & Body and Community Love. For our current offerings visit: localguest.com.
What is a host?
A host is the local guide who will connect you to your destination. The hosts are experts in areas such as hospitality, entertainment, gastronomy, culture, community, environment among others. They will craft their ideal experience, in conjunction with Local Guest experts, and offer it to the traveler.